Verzendbeleid
Shipping Policy
Last Updated: 31-5-2026
Thank you for shopping with IVYLUNA.
We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.
Processing Time
All orders are processed within 1–3 business days after payment has been successfully received.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, processing times may be extended.
Shipping Times
Estimated delivery times:
Netherlands
- 2–7 business days
Europe
- 5–12 business days
International
- 7–20 business days
Please note that these delivery times are estimates and may vary depending on your location, customs procedures, and carrier performance.
Shipping Costs
Shipping costs are calculated at checkout.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Please allow up to 48 hours for tracking information to become active.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by your local government.
These charges are the responsibility of the customer and are not included in the product price or shipping costs.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
IVYLUNA is not responsible for orders shipped to an incorrect address provided by the customer.
Delayed Deliveries
While we do our best to ensure timely delivery, we cannot guarantee delivery dates.
IVYLUNA is not responsible for delays caused by:
- Shipping carriers
- Customs inspections
- Weather conditions
- International logistics disruptions
- Public holidays
- Events beyond our control
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible.
Email: info@ivylunashop.com
We will work with the shipping carrier to investigate the issue and assist where possible.
Contact Us
If you have any questions regarding shipping, please contact us:
IVYLUNA
Amsterdam, Netherlands
Email: info@ivylunashop.com