Return & Refund Policy

Quick Summary

Return Period

You can return your order within 30 days of receiving it.

Return Conditions

Items must be:

• Unused and unworn

• In their original packaging

• With all tags attached

• Accompanied by proof of purchase

Start a Return

Contact us at:
info@ivylunashop.com

Return Address

IVYLUNA
Amsterdam
The Netherlands

Refund Processing

Approved refunds are processed within 10 business days after we receive and inspect the returned item.

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Full Return & Refund Policy

Thank you for shopping with IVYLUNA.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

• In the same condition that you received it

• Unworn or unused

• With tags attached

• In its original packaging

• Accompanied by proof of purchase

To start a return, please contact us at info@ivyluna.com.

Returns should be sent to:

IVYLUNASHOP
Pieter van der Doesstraat 43-2
Amsterdam
The Netherlands

If your return request is accepted, we will provide instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

If you have any questions regarding returns, please contact us at info@ivyluna.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

• The item is defective

• The item is damaged

• You received the wrong item

We will evaluate the issue and work to resolve it as quickly as possible.

Non-Returnable Items

Certain types of products cannot be returned, including:

• Perishable goods

• Custom or personalized products

• Personal care and beauty products

• Hazardous materials

• Flammable liquids or gases

Sale items and gift cards are also non-refundable.

If you are unsure whether your item qualifies for a return, please contact us before making a return request.

Exchanges

The fastest way to receive a different item is to return the original item and place a new order separately after your return has been approved.

European Union 14-Day Cooling-Off Period

For orders shipped to countries within the European Union, customers have the legal right to cancel or return their order within 14 days of receiving it without providing a reason.

Returned items must remain:

• Unused

• In original condition

• In original packaging

• Accompanied by proof of purchase

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@ivylunashop.com.