Algemene voorwaarden

 

TERMS OF SERVICE

Last Updated: 31-5-2026

Overview

Welcome to IVYLUNA.

Throughout the site, the terms "we", "us", and "our" refer to IVYLUNA. By accessing our website and purchasing from our store, you agree to be bound by the following Terms of Service.

Please read these Terms carefully before using our website. If you do not agree with any part of these Terms, you should not access the website or use our services.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our website, products, services, or content without our written permission.

2. Products & Services

We strive to display our products as accurately as possible. However, we cannot guarantee that product colors, images, or details displayed on your device will be completely accurate.

All product descriptions and prices are subject to change without notice.

We reserve the right to discontinue any product at any time.

3. Orders

By placing an order, you agree that:

  • All information provided is accurate and complete.
  • You are authorized to use the selected payment method.
  • You are legally capable of entering into a binding contract.

We reserve the right to refuse, cancel, or limit orders at our discretion, including orders suspected of fraud or unauthorized activity.

4. Pricing & Payment

All prices displayed on our website are shown in the applicable currency and may be subject to taxes, shipping fees, customs duties, or import charges depending on your location.

We reserve the right to change prices at any time without prior notice.

Payment must be received before an order is processed and shipped.

5. Shipping & Delivery

We aim to process and ship orders as quickly as possible.

Delivery times are estimates and are not guaranteed.

IVYLUNA is not responsible for delays caused by:

  • Shipping carriers
  • Customs clearance
  • Weather conditions
  • International shipping disruptions
  • Other circumstances beyond our control

Once an order has been handed over to the shipping carrier, responsibility for delivery transfers to the carrier.

6. Returns & Refunds

Please refer to our Return & Refund Policy for detailed information regarding returns, exchanges, and refunds.

By making a purchase, you acknowledge and agree to the terms outlined in our Return & Refund Policy.

7. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Product images
  • Designs
  • Graphics
  • Text
  • Branding
  • Website content

is the property of IVYLUNA and may not be copied, reproduced, distributed, or used without prior written permission.

8. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the content, policies, practices, or services provided by third parties.

Accessing third-party websites is done at your own risk.

9. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in our Privacy Policy.

10. Prohibited Uses

You may not use our website:

  • For unlawful purposes
  • To commit fraud
  • To transmit viruses or malicious code
  • To violate intellectual property rights
  • To harass, abuse, or harm others
  • To interfere with the security or operation of the website

We reserve the right to terminate access to our website if these Terms are violated.

11. Limitation of Liability

To the fullest extent permitted by law, IVYLUNA shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use of our website
  • Purchase of our products
  • Delays in delivery
  • Errors or interruptions in service

Our maximum liability shall never exceed the amount paid for the product purchased.

12. Changes to These Terms

We reserve the right to update, modify, or replace these Terms at any time.

Changes become effective immediately upon publication on this page.

Your continued use of our website constitutes acceptance of any updated Terms.

13. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the Netherlands.

Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of the Netherlands.

14. Contact Information

For questions regarding these Terms of Service, please contact us:

IVYLUNA

Email: info@ivylunashop.com

Location: Amsterdam, Netherlands