Frequently Asked Questions

Welcome to the Ivy Luna FAQ page. Find answers to your questions about our lashes, application, orders and delivery.

Luxury lashes for every queen.

About Our Lashes

1. What are cluster lashes?

Cluster lashes are small lash segments that you can combine to create your desired lash look, from soft glam to bold, dramatic volume.

2. Which lash style is right for me?

It depends on your preferred look! Explore our Lash Guide to discover styles inspired by natural beauty, soft glam and more dramatic lash looks.

3. Are Ivy Luna lashes suitable for beginners?

Our lash styles are designed to help you create your own look at home. If you're new to cluster lashes, take your time and follow the application instructions provided with your products.

Application & Care

4. What do I need to apply my lashes?

Our Starter Kits include the lash tray, Bond & Seal and Precision Applicator needed for your lash application.

5. How do I apply my cluster lashes?

Follow the instructions supplied with your kit. Apply carefully, avoid direct contact with your eyes, and stop using the product if irritation occurs.

6. Can I reuse my lash clusters?

Reusability depends on the condition of the lashes and how they are cleaned and stored. Handle them gently and follow the care instructions provided with your product.

Orders & Shipping

7. When will my order be shipped?

We aim to process orders as promptly as possible. Your order confirmation and shipping information will help you stay informed about your purchase.

8. How can I track my order?

Once your order has been shipped and tracking is available, you can use the tracking link provided in your shipping confirmation.

9. Will I need to be home for delivery?

This depends on the shipping service used and whether your parcel fits through your mailbox. Check your tracking information for the latest delivery details.

Returns & Support

10. Can I return my order?

Please refer to our Returns & Refunds Policy for information about eligibility, conditions and how to request a return.

11. What if my order arrives damaged or something is missing?

Please contact us with your order number and clear photos of the issue so we can review your request.

12. How can I contact Ivy Luna?

For further assistance, visit our Contact page. We're happy to help with questions about our products and your order.

Luxury lashes for every queen.